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Banking Complaints

Overview

You can register your grievance through our diverse channels viz. Phone Banking, Branch, Website, Emails and Letters.
If you have a grievance, please share it with us through the following 3-tiered process:

Escalation Levels

You may file a complaint at the branch level/ call us/ write to us.

Option 1. Speak to our Phone Banking Officials

  • Toll Free numbers: 1800-209-4324/1800-22-1070
  • Non Toll Free Number: 022-67719100
  • Contact number for outside India customers: +91-22-67719100
  • Debit Card Hot listing number: 1800-22-6999

Option 2. Fill an Online Complaint Form

Complaint Form

Option 3. Write to us at

  • E-mail: customercare@idbi.co.in
  • Customer Care Centre, IDBI Bank Ltd. 19th floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba. Mumbai 400 005.

When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 6 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level II, using your Complaint ID.

Please make sure that you provide us with the following details while registering a grievance with us. It will enable us to address your concern(s) in a holistic and timely manner.

  • Your full name
  • Your account details (i.e. your account number/customer ID), if you are an existing Customer
  • Your contact details (address, telephone number and e-mail)
  • Reference number of Transaction/Complaint ID, depending on your purpose of contact

Note: As per direction issued by the Reserve Bank of India (RBI) the Bank has appointed an Internal Ombudsman (IO). The functioning of the Internal Ombudsman is governed by the Bank’s Internal Ombudsman Scheme.

Escalate your complaint for an unsatisfactory reply if not resolved within 6 days

If your complaint is not resolved satisfactorily within 6 working days of your registering the complaint, you may approach the appointed Grievance Redressal Officers as specified below between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :

For escalation of your grievance to GRO* click here

Zonal Office

Delhi

Jurisdiction

Delhi, NCR, Rajasthan

Shri Jitendra Joshi
General Manager & GRO

  • Tel Number

    011-69297006
  • Email gro.delhi@idbi.co.in
  • Office Address
    IDBI Bank Ltd, 9th Floor, Plate B, Block 2,NBCC Office Complex, East Kidwai Nagar,New Delhi-Pin Code-110023

Zonal Office

Chandigarh

Jurisdiction

Chandigarh (UT), Punjab, Haryana,
Himachal Pradesh, Jammu & Kashmir

Shri Swarn Singh
General Manager & GRO

Zonal Office

Guwahati

Jurisdiction

Assam, Meghalaya, Nagaland, Tripura, Arunachal Pradesh, Manipur, Mizoram

Shri Jitendra Kumar Singh
General Manager & GRO

Zonal Office

Kochi

Jurisdiction

Kerala

Shri Tomy Sebastian
General Manager & GRO

Zonal Office

Lucknow

Jurisdiction

Uttar Pradesh (except NCR) & Uttarakhand

Shri Anant Pandey
General Manager & GRO

Zonal Office

Kolkata

Jurisdiction

West Bengal, North East States

Shri Asit Kumar Parhi
General Manager & GRO

Zonal Office

Bhubaneswar

Jurisdiction

Odisha, Chhattisgarh

Shri Nihar Ranjan Samal
General Manager & GRO

Zonal Office

Patna

Jurisdiction

Bihar, Jharkhand

Shri Manoj Kumar
General Manager & GRO

Zonal Office

Mumbai

Jurisdiction

Mumbai, Nashik

Shri Sanjeev Kumar Gupta
General Manager & GRO

Zonal Office

Nagpur

Jurisdiction

Eastern Maharashtra

Shri Akhilesh Kumar Mishra
General Manager & GRO

Zonal Office

Ahmedabad

Jurisdiction

Gujarat, Dadra & Nagar Haveli and Daman & Diu

Shri Prasoon Sinha
General Manager & GRO

Zonal Office

Pune

Jurisdiction

Pune, Satara, Kolhapur, Sangli Districts & State of Goa

Shri Ajay Ranade 
General Manager & GRO 

  • Tel Number

    020 - 66004126
  • Email gro.pune@idbi.co.in
  • Office Address
    IDBI House, Fourth Floor, Dynaneshwar Paduka Chowk, Fergusson College Road, Shivaji Nagar, Pune Pin :411004

Zonal Office

Bhopal

Jurisdiction

Madhya Pradesh

Shri Ajay Kumar 
General Manager & GRO 

Zonal Office

Chennai

Jurisdiction

Tamil Nadu, Puducherry and Andaman & Nicobar

Shri Srinivasa N 
General Manager & GRO 

Zonal Office

Bengaluru

Jurisdiction

Karnataka, Kerala

Shri Saravanan G 
General Manager & GRO 

Zonal Office

Hyderabad

Jurisdiction

Telangana, Andhra Pradesh

Shri Karimlal Evaram 
General Manager & GRO 

Escalate your complaint for an unsatisfactory reply if not resolved within 10 days

Further, if your complaint is not resolved satisfactorily within 10 working days of your registering the complaint, you may approach the Principal Nodal Officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :

For escalation of your grievance to the Principal Nodal Officer (PNO), click here

Pan India

Jurisdiction

Pan India

Shri Sharath Kumar Kamath  
Chief General Manager & PNO

  • Tel Number

    022 6655 2143
  • Office Address
    IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005

*Applicable when level wise escalation is followed.

Excerpts of the Reserve Bank - Integrated Ombudsman Scheme, 2021

Reserve Bank - Integrated Ombudsman Scheme, 2021 has come into force from November 12, 2021

With the introduction of Integrated Ombudsman Scheme, 2021, the three schemes namely (i) the Banking Ombudsman Scheme, 2006, as amended up to July 01, 2017; (ii) the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019 stand repealed.

The Scheme shall apply to the services provided by a Regulated Entity in India to its customers under the provisions of the Reserve Bank of India Act, 1934, the Banking Regulation Act, 1949, and the Payment and Settlement Systems Act, 2007.

No complaint to the Banking Ombudsman shall lie unless:

(a) The complainant before making a complaint to the Banking Ombudsman, had made a written representation to the bank and the bank had rejected the complaint or the complainant had not received any reply within a period of one month after the bank received his representation or the complainant is not satisfied with the reply given to him by the bank;

(b) The complaint is made not later than one year after the complainant has received the reply of the bank to his representation or, where no reply is received, not later than one year and 30 days after the date of the representation to the bank;

(c) The complaint is not in respect of the same subject matter which was settled or dealt with on merits by the Banking ombudsman in any previous proceedings whether or not received from the same complainant or along with one or more complainants or one or more of the parties concerned with the subject matter;

(d) the complaint does not pertain to the same subject matter which is pending before any Court, Tribunal or Arbitrator or any other Forum or Authority; or, settled or dealt with on merits, by any Court, Tribunal or Arbitrator or any other Forum or Authority, whether or not received from the same complainant or along with one or more of the complainants/parties concerned;

(e) The complaint is not frivolous or vexatious in nature; and

(f) The complaint is made before the expiry of the period of limitation prescribed under the Indian Limitation Act, 1963 for such claims.

(g) Complaints which are in the nature of offering suggestions or seeking guidance or explanation shall not be treated as valid complaints under the Scheme and shall be closed accordingly with a suitable communication to the complainant.

The complaints under the Scheme can be registered using following modes:
1.    Register a complaint online at https://cms.rbi.org.in
2.    Call on the toll-free number 14448 between 9:30 am and 5:15 pm.
3.    Send a physical complaint to the address: 'Centralised Receipt and Processing Centre', Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017.

The details of the Banking Ombudsman and any further information on the Integrated Ombudsman Scheme (RB-IOS), 2021 can be procured from our nearest branch.

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