Home Personal Banking Corporate Banking MSME Banking Agri Banking Nri Banking Customer Care
A-   A   A+
Home     About Us     Investor     IDBI Group     CSR     Careers     Contact Us    Search
Net Banking Login
Credit Card
Royale Signature
Euphoria World
Aspire Platinum
Imperium Platinum
Winnings RuPay Select
Credit Card Offers
Credit Card Reward Program
About IDBI Delight
IDBI Delight FAQs
Quick Links
Frequently Asked Questions
Go Mobile+ Credit Card Services FAQs
Payment Options
Credit Card EMI Facility -
  Terms & Conditions
Register your Card for Online Payment
Contact Us
I Pay Instant Credit card Bill Payment

Home > Customer Care > Credit Cards > Grievance Redressal  

Credit Card Grievance Redressal

You can register your grievance through our multiple channels viz. Customer Care, Branch Emails and Letters.

Please make sure that you provide us with the following details while registering a grievance with us. It will enable us to address your concern(s) in a holistic and timely manner.

    1. Your full name
    2. Your Credit Card Number
    3. Your contact details (address, telephone number and e-mail)
    4. Reference number of Transaction/Complaint ID, depending on your purpose of contact

If you have a grievance, please share with us through the Escalation Levels given as under –

Level I

You may file a complaint at the branch level/ call us/ write to us.

Option 1. Call our Customer Care and our executives would be glad to assist you.
                Bullet Toll Free numbers: 1800 425 7600
                Bullet Non Toll Free Number: +91-022 - 4042 6013

Option 2. Write to us at:
E-mail: idbicards@idbi.co.in (along with Complaint ID, your Credit Card number & contact number(s) in the Subject Line)

When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level II, using your Complaint ID.

Home | Top
Service Charges : Domestic Interest Rates : NRI Interest Rate
Disclaimer : webmaster : Site Map : RBI : RTGS : FAQ Policies - Privacy : Hyperlink : Copyright : Screen Reader Access