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| Home > RTI > Section4(1) > 4 (1) b (vii) |
The Right To Information Act, 2005
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The particulars of any arrangement that exists for consultation with, or representation by, the members of the public in relation to the formulation of its policy or implementation thereof
A system of monthly meeting between the branch heads, key staff and customers exists at the branch level to obtain customer feedback/consultation. Also, the Standing Committee on Customer Service has quarterly meetings, for which customers are invited to suggest improvements if any, in products, processes or policies.
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