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Home > Terms and conditions of IDBI FASTag

Terms and conditions of IDBI FASTag



These terms and conditions are applicable to all the FASTag holders obtained FASTag from IDBI Bank/ the Bank. These terms and conditions are in addition to any other terms and conditions stipulated by the Bank from time to time.

FASTag issued by IDBI Bank is a thick paper based tag / device that use Radio Frequency Identification (RFID) technology for making toll payments directly from the Prepaid Wallet, Savings or Current account linked to it. It is to be affixed on the windscreen of your vehicle, which enables you to drive through toll plazas, without stopping for cash payments as toll charges.

Guidelines-

The IDBI FASTag facilitates transactions at toll plazas against the balance already available in the account connected to the Tag Holder with IDBI Bank. . It is the Tag Holder's obligation to maintain a sufficient balance in the designated account to meet the toll transaction and service charges. The Bank, at its discretion may amend the Terms and Conditions governing IDBI FASTag services. Tag holders will be notified of such changes through notification on the Bank's website which will be binding on the Tag holder. The Bank reserves the right to introduce new facilities or remove existing facilities as and when warranted, without assigning any reasons thereof.


The Bank may, at its discretion, refuse any application for the Tag without assigning any reason. Fees charged (if any) for the use of the Tag are not refundable under any circumstances. The Bank has the right to withdraw the privilege attached to the Tag and to call upon the Tag Holder to surrender the Tag through the service provider of the Bank, or their representatives or any other representative of the Bank, without assigning any reason. If it is found at the of issuance of tag, that customer is already having tag with other bank, then it is customer responsibility to surrender the existing tag to the respective bank & remove the same before affixing IDBI bank Tag.

Loss/Stolen RFID Tag: In case of Loss/Stolen of the Vehicle or any other scenarios of loss/stolen of IDBI FASTag, the IDBI FASTag Holders should immediately lodge an FIR in the local police station and should be able to produce the relevant documents to the Bank. The Tag Holder should immediately notify the Contact Centre regarding the loss of the Tag. The Customer Contact Centre will ask for certain information about the Tag Holder and arrange for blocking the Tag to ensure that it is blocked/ not used fraudulently by any person. The Bank/service provider of the Bank will not be liable for any financial loss arising out of unauthorized use of the Tag till such time the Bank blocks the Tag (disabling the utilization of the Tag). The Tag Holder should always keep a separate note of his/her IDBI FASTag number, relevant documents and the associated account number in a place readily accessible after purchase of the IDBI FASTag.

Replacement/Surrender/Closure of the Tag: The Tag Holder shall give a written request for cancellation/surrender/closure of the Fast Tag along with the Existing Tag. In case, the existing tag is damaged, the Tag Holder shall surrender the damaged tag. New tag will be issued to the Tag Holder after charging fees of the new Tag. In case of the death of the Tag Holder, Legal heirs of the customer may claim the refund of the Tag amount after producing death certificate and other relevant documents.
The Bank and its agents shall not be liable for any loss/inconvenience caused by a technical breakdown of the payment system. The IDBI FASTag is the property of the Bank and will be returned by Tag user unconditionally and immediately to the bank/service provider upon request by the Bank. The Bank reserves the right to cancel the IDBI FASTag and stop its operations unilaterally without assigning any reason. The decision of the Bank is conclusive and binding upon the Tag holder. The IDBI FASTag is non-transferable.

In future, the use of FASTag may be extended towards other payments related to vehicle, such as Parking charges/ Fuel refilling / Enforcement etc. Regulatory authorities  i.e. NHAI / IHMCL / NPCI  and / or State Govts. / Govt of India through its ministries, will be issuing guidelines related to such expansions of FASTag from time to time and the same shall be applicable to all FASTags issued by IDBI Bank.

In case of any difficulty while paying the toll charges through the Tag at the Toll Plaza or any other issues related to the TAG, the Tag Holder may instantly call on the IDBI customer care on 18002661962 or may get in touch with the Tag issuing service provider of the Bank.


The details of Tag Issuance fee, Security Deposit, Minimum recharge amount are available below.


S. No

Tag Class

Description

Tag Colour

Tag Deposit

Threshold Amount

1

4

Car / Jeep / Van

Violet

200

200

2

4

TATA Ace and similar mini Light Commercial Vehicle

Violet

200

200

3

5

Light Commercial Vehicle / Mini Bus

Orange

300

300

4

6

Bus 3 Axle

Yellow

500

300

5

6

Truck 3 Axle

Yellow

500

300

6

7

Bus 2 Axle / Truck 2 Axle

Green

500

300

7

12

Tractor / Tractor with trailer / Truck 4/ 5/ 6 Axle

Pink

500

300

8

15

Truck 7 Axle and above

Blue

500

300

9

16

Earth Moving / Heavy Construction Machinery

Pink

500

300

Issuance / Re-issuance Charges (Inclusive of Taxes)

Rs. 100

 Applicable taxes will be levied on all type of top ups and transactions.

A minimum convenience fee will be levied for all kind of top ups, recharge of the IDBI FASTag.

  Minimum Balance is the minimum recharge amount to be done at the time of RFID tag activation.

Security amount would be applicable as per vehicle class and will be refunded to the customer at the time of closure of the RFID Tag Account.

Indemnity

The Tag Holder agrees to indemnity and keep IDBI Bank indemnified against all and any claims, suits, liability, damage, losses, costs, charges expenses, proceedings and action of any nature whatsoever made or instituted against IDBI Bank or incurred by IDBI Bank on account of usage of the IDBI FASTag by the Tag Holder.

FATCA/CRS DECLARATION:

The account holder/(s) certify that: a) The information provided in the Form is in accordance with section 285BA of the Income Tax Act, 1961 read with Rules 114F to 114H of the Income tax Rules, 1962. b) the information provided by me/us in the Form, its supporting Annexures as well as in the documentary evidence provided by me/us are, to the best of our knowledge and belief, true, correct and complete and that I/we have not withheld any material information that may affect the assessment / categorization of the account as a Reportable account or otherwise.

Declaration:

I hereby declare that the information provided by me in this application form is true and correct to the best of my knowledge and belief for the issuance of IDBI Bank FASTag. I also undertake to inform the Bank of any changes therein, immediately. In case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held liable for it.

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