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Home > Customer Care > Credit Cards > Grievance Redressal  

Credit Card Grievance Redressal


Level II

If your complaint is not resolved satisfactorily within 8 working days of your registering the complaint, you may approach the Grievance Redressal Officer (GRO) as specified below between 10:00 a.m. to 6:00 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month):


Name & Contact Details



Grievance Redressal Officer (GRO)

Shri Ranjan Kumar Rath
Tel no: 022-6655 2133

IDBI Bank Ltd., Credit Cards, RBG, 13th Floor, B Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005

Pan India


In case of non-receipt of reply within 13 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Level III, using your Complaint ID.
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