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Home > Customer Care > Banking Complaints

Banking Complaints

Level II

If your complaint is not resolved satisfactorily within 8 working days of your registering the complaint, you may approach the appointed Grievance Redressal Officers as specified below between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :

For escalation of your grievance to GRO* click here

*Applicable when level wise escalation is followed.

Sr. No.

Designated as

Name & Contact Details


Zonal Office



Grievance Redressal Officer

Shri. Pradyumna Singh Dubey  
General Manager & GRO 
Tel no: 011-43294103
E-mail: gro.delhi@idbi.co.in

Delhi Zone
51/3, Desh Bandhu Gupta Road,Karol Bagh (Opposite Khalsa College)New Delhi   Pin 110005
Delhi (UT - NCT)


Delhi & NCR, Rajasthan


Shri Warren Kurt Francis  
General Manager & GRO 
Tel No: 0172-5059302
E-mail: gro.chandigarh@idbi.co.in

Chandigarh Zone
SCO 72-73,
Sector 17 – B,
Pin: 160017


Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir


Shri Ravi M. S.
General Manager & GRO 
Tel No:  75718 13292
E-mail: gro.lucknow@idbi.co.in

Lucknow Zone
UPCB Building,
2, M.G. Road
Lucknow 226 001


Uttar Pradesh (except NCR) & Uttarakhand


Shri Arun Kumar Panda
General Manager & GRO
Tel No: 033-2290 6819
E-mail: gro.kolkata@idbi.co.in

Kolkata Zone 
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal 
Pin: 700017


West Bengal, Bihar, North East States


Shri Partha Patnaik
General Manager & GRO
Tel No: 0674-6616710
E-mail: gro.bhubaneswar@idbi.co.in

Bhubaneswar Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar , Odisha
Pin: 751022


Odisha, Jharkhand, Chhattisgarh


Smt Pramila Soujanya
General Manager & GRO
Tel No: 022 - 61279262
E-mail: gro.mumbai@idbi.co.in

Mumbai Zone
2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai
Pin: 400021


Mumbai, Nashik


Shri L Karthikeyan
General Manager & GRO
Tel No: 0712-6659103
E-mail: gro.nagpur@idbi.co.in

Nagpur Zone  
Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur
Pin: 440010


Eastern Maharashtra


Shri Anunay Jha
General Manager & GRO
Tel No: 079-66072806
E-mail: gro.ahmedabad@idbi.co.in

Ahmedabad Zone  
IDBI Complex,
Lal Bungalows,
Off CG Road,
Pin: 380006


Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu


Shri Dhananjay Lele
General Manager & GRO
Tel No: 020 - 2567 2259
E-mail: gro.pune@idbi.co.in

Pune Zone
IDBI House, Fourth Floor
Dynaneshwar Paduka Chowk
Fergusson College Road, Shivaji Nagar
Pune Pin :411004


Pune, Satara, Kolhapur, Sangli Districts & State of Goa


Shri L Padmanabhan
General Manager & GRO
Tel No: 044 - 2220 2021
E-mail: gro.chennai@idbi.co.in

Chennai Zone 
115 Anna Salai, Saidapet,
Chennai 600015


Tamil Nadu, Puducherry and Andaman & Nicobar


Shri V. Vasudevan
General Manager & GRO 
Tel No: 080-61451311  
E-mail: gro.bengaluru@idbi.co.in

Bengaluru Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka
Pin: 560027


Karnataka, Kerala


Shri Manjunath Pai
General Manager & GRO
Tel No: 040 - 6769 4153
E-mail: gro.hyderabad@idbi.co.in

Hyderabad Zone
D. Num 5-9-89/1 and 2,
Chapel Road,
P. B. Num 370,
Hyderabad Pin :500001


Telangana, Andhra Pradesh

In case of non-receipt of reply within 11 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Level III, using your Complaint ID.

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