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Home > Customer Care > Banking Complaints

Banking Complaints


Level II

If your complaint is not resolved satisfactorily within 8 working days of your registering the complaint, you may approach the appointed Grievance Redressal Officers as specified below between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :

For escalation of your grievance to GRO* click here

*Applicable when level wise escalation is followed.

Sr. No.

Designated as

Name & Contact Details

Office

Zonal Office

Jurisdiction

1

Grievance Redressal Officer
(GRO)

Shri. Rizwan Khan  
General Manager & GRO 
Tel no: 011-6608 3096/
011 – 6608 3118
E-mail: gro.delhi@idbi.co.in

Delhi Zone
1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055
Delhi (UT - NCT)

Delhi

Delhi & NCR, Rajasthan

2

Shri Rajendra Pujari  
General Manager & GRO 
Tel No: 0172-5059302
E-mail: gro.chandigarh@idbi.co.in

Chandigarh Zone
SCO 72-73,
Sector 17 – B,
Chandigarh 
Pin: 160017

Chandigarh

Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir

3

Shri Megh Raj Jain
General Manager & GRO 
Tel No:  75718 13292
E-mail: gro.lucknow@idbi.co.in

Lucknow Zone
UPCB Building,
2, M.G. Road
Lucknow 226 001

Lucknow

Uttar Pradesh (except NCR) & Uttarakhand

4

Shri Kuntal Biswas
General Manager & GRO
Tel No: 033 - 22806780
E-mail: gro.kolkata@idbi.co.in

Kolkata Zone 
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal 
Pin: 700017

 Kolkata

West Bengal, Bihar, North East States

5

Shri Sudipta Banerjee
General Manager & GRO
Tel No: 0674-2541655
E-mail: gro.bhubaneswar@idbi.co.in

Bhubaneswar Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar , Odisha
Pin: 751022

Bhubaneswar

Odhisa, Jharkhand, Chhattisgarh

6

Shri Dinesh Rawat
General Manager & GRO
Tel No: 022 - 61279262
E-mail: gro.mumbai@idbi.co.in

Mumbai Zone
2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai
Pin: 400021

Mumbai

Mumbai, Nashik

7

Shri Mahendra Patel
General Manager & GRO
Tel No: 0712-6659103
E-mail: gro.nagpur@idbi.co.in

Nagpur Zone  
Salasar Prestige, 1st floor, Plot no 1/A, off WHC road,8Dharampeth Nagpur
Pin: 440010

Nagpur

Eastern Maharashtra

8

Shri Anunay Jha
General Manager & GRO
Tel No: 079-66072806
E-mail: gro.ahmedabad@idbi.co.in

Ahmedabad Zone  
IDBI Complex,
Lal Bungalows,
Off CG Road,
Ahmedabad 
Pin: 380006

Ahmedabad

Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu

9

Shri Prafulla Kumar Behera
General Manager & GRO
Tel No: 020 - 66421641
E-mail: gro.pune@idbi.co.in

Pune Zone
IDBI House, Fourth Floor
Dynaneshwar Paduka Chowk
Fergusson College Road, Shivaji Nagar
Pune Pin :411004

Pune

Pune, Satara, Kolhapur, Sangli Districts & State of Goa

10

Shri Narasimhan Venkatesh
General Manager & GRO
Tel No: 044 – 2220 2124
E-mail: gro.chennai@idbi.co.in

Chennai Zone 
PM Towers 37, Greams Road, Chennai,
Tamil Nadu 
Pin: 600006

Chennai

Tamil Nadu, Puducherry and Andaman & Nicobar

11

Shri V. Vasudevan
General Manager & GRO 
Tel No: 080-67990050 
E-mail: gro.bengaluru@idbi.co.in

Bengaluru Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka
Pin: 560027

Bengaluru

Karnataka, Kerala

12

Shri Manjunath Pai
General Manager & GRO
Tel No: 040 - 6769 4153
E-mail: gro.hyderabad@idbi.co.in

Hyderabad Zone
D. Num 5-9-89/1 and 2,
Chapel Road,
P. B. Num 370,
Hyderabad Pin :500001

Hyderabad

Telangana, Andhra Pradesh



In case of non-receipt of reply within 11 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Level III, using your Complaint ID.

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