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Home > Customer Care > Banking Complaints

Banking Complaints

Tier II

IIf your complaint is not resolved satisfactorily within 8 working days of your registering the complaint, you may approach the appointed Grievance Redressal Officers as specified below between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :

For escalation of your grievance to GRO click here

Sr. No. Designated as Name & Contact Details Office Zonal Office Jurisdiction
1 Grievance Redressal Officer
Shri. Rizwan Khan  
General Manager & GRO 
Tel no: 011-6608 3096/
011 – 6608 3118
Delhi Zone
1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055
Delhi (UT - NCT)
Delhi Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand
2 Shri Rajendra Pujari  
General Manager & GRO 
Tel No: 0172-5059302
Chandigarh Zone
SCO 72-73,
Sector 17 – B,
Pin: 160017
Chandigarh Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir

Shri Kuntal Biswas
General Manager & GRO
Tel No: 033 - 22806780

Kolkata Zone 
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal 
Pin: 700017
 Kolkata West Bengal, Bihar, North East States
4 Shri Sudipta Banerjee
General Manager & GRO
Tel No: 0674-2541655
Bhubaneswar Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar , Odisha
Pin: 751022
Bhubaneswar Odhisa, Jharkhand, Chhattisgarh
5 Shri Rupesh Nagar
General Manager & GRO
Tel No: 022 - 61279262
Mumbai Zone
2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai
Pin: 400021
Mumbai Mumbai, Nashik
6 Shri Mahendra Patel
General Manager & GRO
Tel No: 0712-6659103
Nagpur Zone  
Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur
Pin: 440010
Nagpur Eastern Maharashtra
7 Shri Sanjay Chaturvedi
General Manager & GRO
Tel No: 079-66072806
Ahmedabad Zone  
IDBI Complex,
Lal Bungalows,
Off CG Road,
Pin: 380006
Ahmedabad Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
8 Shri Kapil Vashishat
General Manager & GRO
Tel No: 020 - 66421641
Pune Zone
IDBI House, Fourth Floor
Dynaneshwar Paduka Chowk
Fergusson College Road, Shivaji Nagar
Pune Pin :411004
Pune Pune, Satara, Kolhapur, Sangli Districts & State of Goa
9 Shri Narasimhan Venkatesh
General Manager & GRO
Tel No: 044 – 2220 2124
Chennai Zone 
PM Towers 37, Greams Road, Chennai,
Tamil Nadu 
Pin: 600006
Chennai Tamil Nadu, Puducherry and Andaman & Nicobar
10  Shri R. Prakash
General Manager & GRO 
Tel No: 080-67990050 
Bengaluru Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka
Pin: 560027
Bengaluru Karnataka, Kerala
11  Shri Dhananjay Lele
General Manager & GRO
Tel No: 040 - 6769 4153
Hyderabad Zone
D. Num 5-9-89/1 and 2,
Chapel Road,
P. B. Num 370,
Hyderabad Pin :500001
Hyderabad Telangana, Andhra Pradesh

In case of non-receipt of reply within 11 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Tier III, using your Complaint ID.

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