Platinum Card queries - IDBI Bank Platinum Debit Card FAQ's

Q1

What is Platinum Debit cum ATM Card?

A Platinum Debit cum ATM Card is a card that gives the customer online access to his Bank Account. The IDBI Bank Platinum Debit cum ATM Card allows customers to purchase goods at Merchant Establishments and also gives them freedom to withdraw cash from IDBI Bank and shared network ATMs in India. You can also use your Debit Card online for shopping, booking air/rail/movie tickets & utility bill payments.

Q2

What is the difference between a Debit cum ATM Card and a Credit Card?

A Debit cum ATM Card is a Buy Now, Pay Now option, while a Credit Card is a Buy Now Pay Later Option. Therefore, with a Debit cum ATM Card there is no monthly repayment and hence no interest is charged. A Debit cum ATM Card gives customers all the convenience of a Credit Card and helps them to regulate their spending.

Q3

What is the mode of payment for a Platinum Debit cum ATM Card?

There are no monthly outstanding in the case of a Platinum Debit cum ATM Card. The customer’s account will be instantly debited to the extent of purchases made or the amount withdrawn from ATMs on the Platinum Debit cum ATM Card.

Q4

What are the benefits of being a Platinum Debit cum ATM Cardholder?

The main benefit of being a Platinum Debit cum ATM Cardholder is that the customer enjoys unparalleled access to his account – whenever he wants, wherever he goes. Besides, the customer can control finances since the balance in his account determines his spending limit.

Benefits of the IDBI Bank Platinum Debit cum ATM Card are:
1. Enhanced Usage limits
2. Loyalty Points on Purchase transactions at Point of Sale (POS) locations inclusive online transactions also.
3. World wide access
4. Zero Fuel surcharge*
5. Chances to win exciting prizes with time-to-time introduction of Promotions.

Q5

What is the Annual Charge for the IDBI Bank Platinum Debit cum ATM Card?

Being a valued premium customer, there is no Card fee charged for issuance of Platinum Debit Card. However, please refer to schedule of facilities (SOF) of your account for details of service charges / fee.

Q6

Where can the customer use his Platinum Debit cum ATM Card?

The Platinum Debit cum ATM Card can be used at the following locations:

Q7

What are the transaction charges for using the Platinum Debit cum ATM Card?

       There is no charge if the card is used to withdraw cash at an IDBI Bank ATM or at Shared Network ATMs.
       There is no charge if the card is used at a Merchant Establishment for purchases.
       There will be no fuel surcharge if the value of fuel purchased is between Rs.400 and Rs.5000.
However, please refer to schedule of facilities (SOF) of your account for details of service charges / fee.
 

Q8

What is the procedure to be followed in case the customer loses his Platinum Debit cum ATM Card?

If a customer's Platinum Debit cum ATM Card gets lost/stolen, he is protected from fraudulent charges from the moment he reports the loss to the bank.

If the card is lost/stolen the customer has the following options:
       Call the toll free number 1-800-22-6999

The Platinum Debit cum ATM Card would be deactivated immediately to prevent misuse. If you do not have access to the above number, then call our Phone Banking Centre. For MTNL / BSNL Customers call: 1800-22-1070 and for Other Customers call: 1800-200-1947. Your Debit Card will be deactivated immediately to prevent any misuse. If your card is lost/stolen while you are overseas please call 022-66937000 or you can also call the Visa/ MasterCard Global Emergency help line numbers hosted on their website.

It is also advisable that the customer reports the loss in writing to the Bank at the address/fax no. which will be communicated to him by the Phone Banking executive.

Additionally, the customer must report the loss/theft of the card to the nearest local police authorities, and forward a copy of the FIR to the Bank.

Q9

Are there any Daily limits for use of the card at ATMs and merchant locations?

We have provided enhanced daily limits on the use of the card at ATMs and Merchant Locations.

Pls. Note: Limits are per day and per card. Limits are subject to the available balance in the customers account.

Q10

What is the validity period of the Debit cum ATM Card?

The Platinum Debit cum ATM Card is valid for a period of 5 years from the date of issue of the card.

Q11

Can a customer make a part payment with his Platinum Debit cum ATM Card and the balance through a credit card of a different bank?

The customer can request the Merchant Establishment to charge his purchase as two separate transactions. The transaction on his Platinum Debit cum ATM Card will be valid as long as the available balance in his account covers it (Daily Limits are applicable).

Q12

Can the customer exceed his credit limit?

There is no credit limit; the customer can only make purchases/withdrawal up to the available balance in his account (Daily Limits on the card are applicable).

Q13

Can the customer access uncleared funds?

No only cleared funds can be accessed.

Q14

How much time a transaction will take?

The average transaction time is max 1 minute.

Q15

Does the customer need to retain a copy of his charge slip?

The customer should retain a copy of the charge slip and verify it against his account statement.

Q16

How many times can the customer use his Platinum Debit cum ATM Card in a day?

There is a frequency limit of 10 transactions each at ATM and Merchant locations on security reasons in a day the customer can use his Platinum Debit cum ATM Card. However, his purchases and withdrawals cannot exceed the daily limits on the card.

Q17

 How can a customer apply for the IDBI Bank Platinum Debit cum ATM Card?

New Customers
       New Customers will apply for the Platinum Card using the New Account Opening Forms, which incorporate a section on Debit Cards.
       They will get issued a Visa Platinum Debit Card.

Existing Customers
       Existing Customers who wish to apply for the card will have to fill out a Channel Registration Form.
       They will be issued a Visa Platinum Debit Card.

Q18

What is the age limit to whom the Platinum Card be issued?

The IDBI Bank Platinum Card can be issued to the all the customers of Royale Account.

Q19

How does a customer activate his card?

In order to safeguard the interests of the customer the bank will be sending out an inactive Platinum Debit cum ATM Card and will be sending the PIN separately. The Card will get activated on 1st use at any Bank’s ATM.

Q20

Is it necessary to sign on the Signature Panel at the back of the Card?

Yes, to avoid fraudulent usage of the card at the merchant establishments.

Q21

Can I keep my Platinum Debit Card and ATM PIN together? Or Can I write my PIN at the back of the Card?

You should not keep your Platinum Debit card and PIN together for security reasons. You should not write your PIN on the card.