Frequently Asked Questions (FAQs)

The convenient ways to apply for the IDBI Bank Credit Card are -
i. Walk-in to any IDBI Bank branch and submit the application form with requisite documents.
ii. Provide your details under ‘Help Us Contact You’ and we shall get in touch with you.
iii. Call Credit Card Customer Care at 1800 425 7600 (Toll Free) or 022 - 4042 6013 (Call Charges Applicable).

Eligibility:
   • Primary card holder should be in the age bracket of 21 years to 60 years (upto 65 years in case of self-employed)
   • Add-on card holder should be 18 years and above
   • Should be a resident of India
The above eligibility criteria are only indicative. The Bank reserves the right to approve or decline applications for Credit Card.
Required Documents:
    • ID Proof : Voter ID/ Passport/ Driving License/ PAN card/ Adhaar Card
    • Residence Proof : Electricity Bill/ Telephone Bill/ Election Card/ Passport/ Adhaar Card
    • Income Proof : Latest 3 months Salary Slip/ Latest 3 months Bank Statement/ Latest IT Return/Form 16
    • Recent passport Size Photograph
The above list is only indicative and documents required may vary on a case to case basis.

Once your credit card application is approved, it takes approximately 7 working days to receive your credit card.

Once your credit card is dispatched, you will receive the dispatch details by way of an SMS on your mobile number registered with us. You can track the status of the shipment by entering AWB number on the courier/speed post website.
Blue Dart
https://www.bluedart.com/maintracking.html
Speed Post
http://www.indiapost.gov.in/speednettracking.aspx
If you need any further assistance, please call our Customer Care number.

The variants offered by Bank are –
• Aspire Platinum Credit Card (Visa)
• Royale Signature Credit Card (Visa)
• Euphoria World Credit Card (MasterCard)
• Imperium Platinum Card (Visa)

All Chip cards are sent in activated state if they are sent by Blue Dart Courier and can be used as soon as you receive it. However if the card is sent to you by speed post it will be in the deactivated state. If your Credit Card is in deactivated state, kindly activate it by calling the Customer Care at 1800 425 7600 (Toll Free) / 022 - 4042 6013 (Call Charges Applicable).

The card issued is an International chip card, however the card will be enabled for International transactions as per the cardholder’s instructions given on the application form.

You can contact Customer Care for activation of your IDBI Bank Credit Card for carrying out International transactions. Please call on our customer care number 1800 425 7600 (Toll Free) / 022 - 4042 6013 (Call Charges Applicable). Refer MITC for details of the fees and charges applicable on international usage of IDBI Bank Credit Card.

Yes, you can withdraw cash at any bank ATM using IDBI Bank Credit Card, provided the withdrawal amount is within your 'cash withdrawal limit'. 'Cash withdrawal limit' is communicated to you in your welcome letter and is also indicated in your monthly card statement.
You can refer to MITC for fees and charges related to cash withdrawal applicable on your card.

Inform our IDBI Bank 24-hour Customer Care at 1800 425 7600 (Toll Free) or / 022 - 4042 6013 (call charges applicable) immediately. Your lost/damaged card will be blocked instantly to prevent further misuse of the card. SMS and email will be sent on your registered number and email address to confirm that the card is blocked.

You can visit your nearest IDBI Bank branch with a written request for card replacement specifying the reason for the same. You can also contact Customer Care at 1800 425 7600 (Toll Free) or / 022 - 4042 6013 (call charges applicable) with the card replacement request.
Please refer MITC for fees and charges related to card replacement.

A chip Credit Card is a Card with a microchip embedded in it. When a Chip Credit Card is used at a chip enabled terminal at a merchant outlet or at an ATM, the payment system reads information from the Card chip to establish the Card details. The chip offers a more secure payment mechanism compared to the traditional Magnetic Stripe, and reduces the probability of skimming, i.e., copying of personal data from the information stored on the Card. A Euro pay MasterCard Visa (EMV) Chip + PIN Card mandates the use of a Personal Identification Number (PIN) to authorize purchase transactions providing an extra layer of security. The PIN for your Card is dispatched to you in a separate packet than the Card and should be known only to you. We advise you to not share your Card and your Card PIN with anyone.

Step 1: Ensure the merchant inserts (dips) the Card inside the chip terminal instead of swiping the Card.
Step 2: Follow machine instructions to select type of payment (Credit / Debit) and amount.
Step 3: Confirm the amount and enter 4-digit Card PIN to authorize the transaction.
Step 4: Remove the Card when the transaction is complete.

Merchants in India are progressively moving towards Chip + PIN configuration on their terminals. If a merchant POS terminal (domestic or international) is enabed for PIN authentication, a PIN would be mandatorily required for transactions on the EMV Chip + PIN Card. If the merchant terminal is not yet configured, Card members would still be able to transact by just signing a charge slip, generated on using the new Chip + PIN Card.

No, you should never share your Card PIN with anyone, including the merchant. You should always insist on entering the PIN yourself.

Yes, an add-on Card would have a separate PIN than a primary Card. The add-on Card PIN would be sent to you separately by speed post.

Yes, Add-on cards are available on Aspire Platinum, Imperium Platinum, Royale Signature and Euphoria World Credit Cards. The card is issued on the request of the cardholder for an immediate family member of the cardholder, provided he/she has a PAN card and is above 18 years of age. You are eligible for 1 add-on card with Aspire & Imperium Platinum Credit Cards and up to 2 Add-on cards with Royale Signature & Euphoria World Credit Cards. The features will vary in case of certain benefits like complimentary access to lounges where the benefit will be available only for the primary cardholder. Please visit your nearest branch to submit application along with the required documents for add-on card.
Required Documents:
• Residence Proof : Electricity Bill/ Telephone Bill/ Election Card/ Passport/ Adhaar Card
• ID Proof : Voter ID/ Passport/ Driving License/ PAN card/ Adhaar Card
• Recent Passport Size Photograph

When you receive your statement, you have the flexibility of selecting from any of the following options:
• Pay the total amount due.
• Pay only the minimum amount due.
• Pay any amount ranging from the minimum amount due to the total amount due.

Should you opt for either of the last two options, then the unpaid amount due is carried forward to the next billing cycle. This is referred to as the revolving credit facility. Interest will be charged on the revolving portion of the payment due as per fees and charges mentioned in MITC.

If you are on revolving credit, any fresh purchases attract interest from their respective dates of purchase.

If all outstanding amount is paid, the interest charges will cease to apply immediately.

The excess amount shows up in your monthly statement and is adjusted against future purchases.

Credit cards (including International cards) are issued to resident Indians only. Therefore, under RBI guidelines, you have to clear all your outstanding and surrender your credit card to the issuing bank if you are proceeding abroad on long term employment or on emigration.

Please refer to Safety & Security Tips

If you have to dispute a transaction or charges on your Card, you may contact the Bank in any of the following ways to raise a charge dispute –
• 24-Hour Customer Care: Please ensure that the charge dispute is raised within 30 days from the Statement Date, basis which we can undertake investigation.
• Email at idbicards@idbi.co.in

Please refer to the MITC for details on all fees and charges applicable on your IDBI Bank Credit Card.

Auto-Debit Facility: Auto Debit payment option saves you from the effort of remembering your payment due date every month towards the payment of your IDBI Bank Credit Card dues. You need to authorize IDBI Bank to deduct the amount directly from your IDBI Bank savings/current account every month and your Card Account will be credited.

Net banking Using your IDBI net banking facility, make payment towards credit card dues via direct debit from your IDBI Bank Savings/Current Account.

NEFT
Pay your IDBI Bank Credit Card dues through NEFT (National Electronic Funds Transfer). It’s a convenient Payment option by which you can use any bank account that offers NEFT facility to pay your IDBI Bank Credit Card bill online. Use IFSC code “IBKL0NEFT01” and add Bank as “IDBI Bank Ltd.” and credit card number as beneficiary account number.

Cheque/ Draft
Drop the Cheque/Draft into any of the IDBI Bank drop boxes placed in the IDBI Bank branches and ATMs. The Cheque/Draft should be made payable to IDBI Bank Card Number xxxx-xxxx-xxxx-xxxx of <name as embossed on the card>.

Cash Payment
Walk-in to any IDBI Bank branch and pay their credit card dues by mentioning their card number, amount and the contact number. An instant receipt shall be provided to the customer.

Visa Money Transfer
Pay your IDBI Bank Visa Credit Card dues using Visa Money Transfer facility through other bank account.

IPay
You can conveniently pay from different bank accounts directly to your card account.

Note:
1. Cardholders are advised to make the payment well in advance of the Payment Due Date to ensure that the payment credit reflects on the Payment Due Date.
2. Payments made to the cardholders account will be settled in the following order –
i. Interest ii) Tax iii) Fee iv) Cash v) EMI vi) Purchase(s)

Credit cards provide you the option to pay the minimum amount due on the bill due date and revolve the rest of the outstanding amount. The minimum amount due is calculated as 5% of the billing amount or minimum of 50. In case if you choose to opt for EMI or your credit card spends are overlimit, the MAD will be 5% of the billing amount or minimum of 50 plus the EMI amount or overlimit amount, as applicable. Interest will be charged on the revolving portion of the outstanding amount as applicable as per the MITC.

EMI facility provides you the option to repay the outstanding amount in equated monthly installments. The minimum EMI convertible amount is 3000 for IDBI Bank Credit Card. You can opt to pay the amount over 3, 6, 9 or 12 months at nominal interest rate as applicable.
Please note that this facility is available only after 6 months of issuance of Credit Card.

The Limit assigned on your card is reviewed periodically by the Bank based on usage and payment pattern on the card account. An email and SMS will be sent to all customers who are eligible for an enhancement of credit limit. If you respond to the email or call the Customer Care your request will be processed and limit will be enhanced in the system.
You can also request for credit enhancement by providing a written request letter along with your latest income proof at the nearest IDBI Bank branch. Bank will evaluate the request on the basis of internal credit underwriting guidelines and approve or disapprove the same. Please note that this facility is available only after 6 months of membership and customer profile including their credit history.

If you make a transaction that exceeds your available credit limit, IDBI Bank will use its discretion and decide whether or not to approve the transaction. If the transaction is approved, an over-limit charge would be levied to the card account. The over-limit charge is 2.5% of the amount by which the credit limit is exceeded (subject to a minimum charge of 500).

There will be times when you feel the need for an increase in your credit limit to enable you to make increased purchases on your card. To avail of temporary credit-limit enhancement, you must visit the nearest IDBI Bank branch and submit a written request letter along with required income proof. IDBI Bank may increase your credit limit at its discretion. Please note that this facility is available only after 6 months of membership and customer profile including their credit history.

The cardholder has access to cash, round the clock, at IDBI Bank/ VISA ATMs in India and overseas. A transaction fee of 2.5% of the transaction amount (subject to a minimum of 300) would be levied on all such transactions of the cash advance and would be billed to the cardholder in the monthly statement.

The cash advance limit varies with IDBI Bank Credit Card type. It is communicated to you in your welcome letter and is also indicated in your monthly card statement.

In case you want to change your mailing address, visit your nearest IDBI Bank branch with self-attested copy of latest address proof and any valid Identity Proof and fill up the Miscellaneous Request Form (available at IDBI Bank branches and also on IDBI Bank website). You will also need to carry the original documents for validation to the branch. Please note that the change of address will be updated on the Banks records only after receipt of proof of address and change of address request form.

Valid Documents for Address Proof:
• Electricity/ Telephone Bill
• Election Card
• Passport
• Driving License
• Aadhar Card

In case of any change in your name on the Card you can visit the nearest IDBI Bank branch. You will need to fill up the Miscellaneous Request Form and provide one of the following documents to carry out the name change:
• School leaving certificate
• Passport
• Ration Card
• Driving license

If you have legally changed your name, please provide us with "Gazette Order" confirming the name change. To include your spouse's name with your name after marriage, kindly provide us with your 'Marriage Certificate'.
Upon receipt of any one of the above-mentioned documents, your name change will be updated and a new Card will be issued. Please carry all original documents with you for validation to the branch

To update your mobile number you must fill up the Miscellaneous Request Form (available at IDBI Bank branches and also on IDBI Bank website) and submit the same at the nearest IDBI branch.

In case your date of birth is reflected incorrectly in the system and you wish to update it, you are required to visit the nearest IDBI Bank branch. You need to fill up the Form and provide us with any one of the following documents, confirming your date of birth:
• School leaving certificate
• Passport
• Ration Card
• Driving license

Upon receipt of any one of the above-mentioned documents along with the change request, your date of birth will be updated in our records.

The steps for creation of User ID and Password are-
• Step 1: Select Credit Card Net-Banking
• Step 2 : Register your credit card
• Step 3 : Enter primary credit card number, expiry date of card, date of birth, mobile number and e-mail id.
• Step 4: OTP will be sent to registered mobile number and email address
• Step 5 : Enter OTP for validation in provided field
• Step 6: Proceed to set user id and password
• Step 7: Click on Submit
• Step 8: Receive registration successful email and SMS.

In case you have forgotten your user ID or password and want to reset, follow the steps:
• Step 1: Select Credit Card Net-Banking
• Step 2: Click on recover userid / regenerate Password link on website
• Step 3: Enter your Credit Card Number
• Step 4: OTP will be sent to registered mobile number
• Step 5: Enter the OTP for validation in provided field
• Step 6: Proceed to know your userid / reset password
• Step 7: Click on Submit
• Step 8: Receive user id / change password email and SMS.

In case your PIN has got blocked due to 3 incorrect attempts your card will be automatically unblocked after 24 hours or else you can also call our 24-hour Customer Care on 1800 425 7600 (Toll Free) / 022 - 4042 6013 (Call Charges Applicable) and get the PIN unblocked.

All customers will receive their monthly statement on their registered email with us (by default). However, if you have specifically chosen to receive physical statements every month you will receive it at your correspondence address.

Your statement is divided mainly into three parts.

The first part informs you about the key details of your Card, such as Statement Period, Card number, Payment due date, Minimum amount due, Available Credit Limit and Available Cash Limit etc.
The second part has date-wise details of your purchases, payments, fees and interest charges, if any. All your transactions for current billing cycle are listed here.
Finally the bottom of the statement has your Reward Point summary.

In case of non-receipt of e-statement, you can:
• Log-on to IDBI Bank Credit Card Net Banking using your login id and password and download a copy of your statement.
• Call our Customer Care Numbers at our 24 hour Toll free numbers 1800 425 7600 (Toll Free) / 022 - 4042 6013 (Call Charges Applicable) and get details of your account.

Meanwhile, you can also make your payment on the basis of the SMS Alert received on your mobile / email.

In case of non-receipt of physical statement you can request for a duplicate statement by calling Customer Care at 1800 425 7600 (Toll Free) / 022 - 4042 6013 (Call Charges Applicable) or visit your nearest IDBI Bank branch. Kindly note fees for duplicate statement issued will be charged as applicable.

In case you have not opted for the statement through email, you can contact our Customer Care officers at our 24 hour Toll free numbers 1800 425 7600 (Toll Free) / 022 - 4042 6013 (Call Charges Applicable) and request for statements on email.

• Applicable for both primary and add-on cards
• Gross Negligence by customer is not covered
• Any claim due to deliberate breach of law would not be payable
• Insurance benefit would be available only to Active Card users. An Active Card is defined as the card with two transactions / activities on any
ATM/POS/e-commerce terminal in last 3 months from date of loss incurred.
• ATM Frauds will cover fraudulent cash withdrawals and fraudulent transactions from stolen/lost cards.
• All transactions done by persons other than by cardholder are not covered
• Claim should be reported by card holder to Bank within 30 days from the date of statement where in the alleged online fraud transaction is reflected.
• Any claims due to emergency situations such as floods, earthquakes, terrorist activity will not be covered.
• Claim for loss/theft or fraudulent transactions while travelling abroad will be paid only for those cards which are activated by customer for foreign transactions.
• The Bank will not be liable for any delayed settlement of claims by insurance company
• Reimbursement would be restricted to the lower of loss incurred and maximum sum insured.

On the IDBI Bank Aspire & Imperium Platinum Cards the insurance cover is for Zero Loss Liability after reporting lost/stolen card or any fraudulent transaction on card. The Credit Cardholder is covered for up to 2,00,000 on fraudulent transactions on lost/stolen card when reported within 48 Hrs. of the transaction. Insurance benefit is provided directly to Credit Card holders by third party Insurance Company. However, you will be liable for all charges incurred on your credit card before you report the loss of your credit card.

On the IDBI Bank Royale Signature & Euphoria World Credit Cards, the insurance cover is for Air Accident of up to 25 lakhs and covers Zero Loss Liability after reporting lost/stolen card or any fraudulent transaction on card.
The Credit Cardholder is covered for up to 5,00,000 on fraudulent transactions on lost/stolen card when reported within 48 Hrs. of the transaction. Insurance benefit provided directly to Credit Card holders by third party Insurance Company. However, you will be liable for all charges incurred on your credit card before you report the loss of your credit

NOTE: The settlement of the claim registered by you will be subject to approval of the claim after independent investigations by Insurance Company and shall be limited to the eligible insurance amount as per your card type as mentioned.

All fraudulent use of lost or stolen credit cards including due to counterfeit / lost in transit / ATM transactions / online transactions/ point of sale merchant establishments transactions are covered under zero loss liability cover. Once the card is reported as lost or stolen it will be immediately hot listed/blocked to avoid any misuse of the card. The customer has zero lost card liability for any misuse after card has been hot listed/blocked.
The period of reporting lost/stolen card is within 48 hours of card loss and within 30 days from the date of receipt of statement where in the alleged online fraud transaction is reflected.

In case your card is lost or stolen immediately call Customer Care on 1800 425 7600 (Toll Free) / 022 - 4042 6013 (Call Charges Applicable) and get your card deactivated / blocked / cancelled to prevent misuse.

a. Please submit the following mandatory documents to the IDBI Bank Branch within 7 days from day of event / loss to register your claim-
• Submit application giving details of the transaction and the incident
• Copy of FIR/Letter to Police Authorities
b. Bank will send the claim request to Insurance Company and Insurance Company will process the claims as per their internal policy.

NOTE: The settlement of the claim registered by you will be subject to approval of the claim after independent investigations by third party Insurance Company and shall be limited to the eligible insurance amount as per your card type as mentioned.

If the insurance claim is approved by the Insurance Company the disputed transaction amount[s] would be credited to your card account, subject to the eligible insurance amount. In case the disputed amount exceeds the eligible claim amount you shall be liable to pay for the excess amount of the disputed transaction(s) as reflecting in your IDBI Bank Credit Card Statement.

In case you fail to register your claim with the Insurance Company or if your claim is rejected by the Insurance Company you will be liable to pay the amount of the disputed transaction(s) as reflecting in your IDBI Bank Credit Card Statement.

In the unfortunate event of loss of life due to an air travel accident, your nominee will receive the benefits of accident insurance. However the claim must be made within 1 year of the death of the card holder. IDBI Bank Credit Card provides complimentary Air Travel Accident Insurance Cover of up to 25 lakhs for all IDBI Bank Royale Signature & Euphoria World Credit Card customers through tie-up with third party Insurance Company.

Please ensure that the details of the nominee are provided when the credit card application form is being filled by you. If not already done, fill up the form and submit to nearest IDBI Bank Branch.

All IDBI Bank Royale Signature & Euphoria World Credit Card customers’ nominee is eligible to claim the air travel accident cover. However Air travel accident is valid only if the IDBI Bank Royale Signature/Euphoria World Credit Card has been used for a minimum of two transactions / activities on any ATM/POS/e-commerce terminal in last 3 months preceding the incident. The card member’s nominee shall not be entitled to any amount under Air travel accident insurance policy unless all the dues of IDBI Bank are settled. IDBI Bank shall have the first charge/lien on the insurance amount for adjusting outstanding amount.

• Nominee has to report Death of the Cardholder by giving written application along with the proof of death and relationship with the cardholder and submit it to the nearest IDBI Bank branch.
• Bank will check all documents and forward the same to the Insurance Company
• If the claim is approved, Insurance Company will issue a cheque/demand draft in favour of the nominee.

Whenever you use your Credit Card for any purchase* you will earn Delight Points. The Delight Points structure for each card is given below -

Card Type	Delight Points Earnings
Aspire Platinum Credit Card	2 Delight Points on every 150 spent
Imperium Platinum Credit Card	2 Delight Points on every 150 spent
Royale Signature Credit Card	3 Delight Points for every 100 spent
Euphoria World Credit Card	6 Delight Points for every 100 you spent on travel related expenses viz. Hotels, Airlines, IRCTC, Bus Bookings etc. or earn 3 Delight Points on every other spent.

*Conditions Apply.

You can check the Delight Points on your card from:
• Your latest Credit Card statement or
• You can log in to IDBI Bank Credit Card Net-Banking and check the details.

All Delight Points accrued on your IDBI Bank Credit Card expires after 3 years from the date of issuance of points.

You can redeem your Delight Points and get cashback for the value of Delight Points. The conversion rate is every 1 Delight Points=0.25 paisa. The cashback will be credited to your credit card account and can be adjusted against your credit card payment outstanding. A minimum of 1000 Delight Points are required to avail redemption as cashback.
Process of Redemption:
Customer can request for redemption by logging onto his IDBI Bank Credit Card Net-Banking account or through the Customer Care at 1800 425 7600(Toll Free) / 022 - 4042 6013 (Call charges applicable).