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Home > Customer Care > Banking Complaints

Banking Complaints

You can register your grievance through our diverse channels viz. Phone Banking, Branch, Website, Emails and Letters.

If you have a grievance, please share it with us through the following 3-tiered process:

Level I

You may file a complaint at the branch level/ call us/ write to us.

Option 1. Speak to our Phone Banking Officials
Option 2. Fill an Online Complaint Form
Option 3. Write to us at

When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level II, using your Complaint ID.

Click here to Track your Complaint

Please make sure that you provide us with the following details while registering a grievance with us. It will enable us to address your concern(s) in a holistic and timely manner.
        1. Your full name
        2. Your account details (i.e. your account number/customer ID), if you are an existing Customer
        3. Your contact details (address, telephone number and e-mail)
        4. Reference number of Transaction/Complaint ID, depending on your purpose of contact

Note: As per direction issued by the Reserve Bank of India (RBI) the Bank has appointed an Internal Ombudsman (IO). The functioning of the Internal Ombudsman is governed by the Bank’s Internal Ombudsman Scheme.

Complaints Analysis Statement for 2018-19

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