FAQ COVID 19 Ex Gratia Payment for Credit Cardholders

Covid - 19, instalments relief FAQs
Credit Cards Department
COVID 19 Ex Gratia to borrowers for difference in interest

The bank/ lending institution will provide ex gratia payment to the borrower account of the difference between compound interest and simple interest on loan accounts/credit cards with sanctioned limits and outstanding upto Rs. 2 crores (aggregate of all the borrowings / facilities from all the banks and financial Institutions) for the period from 1st March 2020 to 31st August 2020 (6 months / 184 days).

Yes. Credit Card holders are also eligible for this scheme.

No. The ex gratia relief will be credited to the account of all eligible Credit Card holders without any requirement to apply.

Yes. The package will be available for eligible cardholders irrespective of whether they have availed or partially availed or not availed the moratorium on repayment announced by RBI vide DOR. No. BP.BC.47/21.04.048/2019-20 dated 27.03.2020 and extended on 23.05.2020.

No. Ex-gratia will not be paid on those Credit Cards where balance is in "credit" as on 29.02.2020.

The differential amount will be credited to the respective Credit Card Account(s).

Yes. Such cardholders are eligible for refund of differential interest from 1st March 2020 upto the date of closure of account (not later than 31st August 2020).

It will be credited to your savings/ current account (maintained with IDBI Bank) and if you do not maintain any such account with the Bank, you may contact the nearest branch with details of other bank accounts where the amount can be credited /remitted to.

The main criteria/ highlights of the scheme are as under:

  1. Loan accounts with sanctioned limits and outstanding not exceeding Rs.2 crores (aggregate of all facilities with all the lending institutions) as on 29.02.2020.
  2. Credit Card Accounts/Loan Accounts should be standard in the books of the Bank as on 29.02.2020.
  3. The period reckoned for refund shall be from 1st March 2020 to 31st August 2020,

i.e. 6 months period / 184 days.

No. The Credit Card should not be a "Non Performing Asset (NPA) as on 29.02.2020.

Yes, the card accounts classified as SMA-0, SMA-1 and SMA-2 as on 29th Feb 2020 are eligible for the relief package.

  • RoI (%): As per the guidelines, in case of Credit Cards, the applicable RoI is 13%.
  • Reference Amount: The Credit Card Outstanding (i.e. settled amount) in the account as on 29.02.2020 will be the reference amount on which the difference of Compounding and Simple Interest would be calculated.

For illustration: Authorization amount locked at the time of hotel check-in (which is released at the time of check-out) would not be considered as part of the settled amount for calculation of Credit Card dues.

The outstanding as on 29.02.2020 will be the reference amount for calculating the differential. Any repayment/credits subsequent from 01.03.2020 - 31.08.2020 shall be ignored for the purpose of calculation.

The Customers may contact the nearest IDBI Bank Branch OR
Call Credit Card Customer Care No. - 18004257600 (Toll - free) / 02240426013 (Non Toll - free) OR
may write to us at idbicards@idbi.co.in