The Right To Information Act, 2005
The norms set by the Bank for the discharge of its functions
The Bank has put in place well-defined internal rules and guidelines for various businesses / activities in the form of policy documents, instruction manuals, circulars etc.
Various prudential norms/exposure limits such as single borrower exposure, group exposure, substantial exposure, exposure to sensitive sector, industry exposure, unsecured exposure, etc. as stipulated by RBI and other authorities, as applicable, are considered at the time of conduct of business by the Bank.
As regards Deposits, the Bank follows the account opening norms as laid down by Reserve Bank of India, including the Know-Your-Customer (KYC) and Anti-Money Laundering (AML) Norms.
The Bank also adheres to various other applicable norms & guidelines issued by the Ministry of Finance, Dept of Personnel & Training and other Govt of India Departments, Reserve Bank of India, Central Vigilance Commission, etc. The Bank also adheres to the guidelines of Banking Codes and Standards Board of India. ( Click here for Bank’s Code of Commitment to Customers).